Privacy Policy

Effective Date: 01/01/2019
Last Updated: 01/01/2026

1. Introduction

At Darya Dental Clinic (“we,” “us,” or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website (www.daryadentalturkey.com) or use our services.

Data Controller:
Darya Dental Clinic
Alptekin Cd. No:17 Tatlısu
34774 Ümraniye/Istanbul, Turkey
Phone: +90 530 567 97 11
Email: info@daryadentalturkey.com

This policy complies with the General Data Protection Regulation (GDPR) and the Turkish Personal Data Protection Law (KVKK – Kişisel Verilerin Korunması Kanunu).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Contact Information:

• Full name
• Email address
• Phone number
• Home address
• Country of residence

Medical Information:

• Dental history and treatment records
• X-rays, photographs, and diagnostic images
• Medical conditions and allergies
• Current medications
• Insurance information

Travel & Booking Information:

• Passport details (for international patients)
• Travel dates and accommodation preferences
• Emergency contact information

Financial Information:

• Payment details (processed securely through third-party payment processors)
• Billing address

Website Usage Data:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information
• Cookies and tracking data

2.2 How We Collect Information

• Directly from you: When you fill out contact forms, book appointments, or communicate with us
• Automatically: Through cookies and analytics tools when you visit our website
• From third parties: Through referral partners, booking platforms, or medical tourism agencies

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Medical Care & Treatment

• Providing dental consultations, treatments, and follow-up care
• Maintaining accurate medical records
• Communicating treatment plans and recommendations
• Managing appointments and scheduling

3.2 Administrative Purposes

• Processing payments and billing
• Verifying insurance coverage
• Managing patient records and clinic operations
• Complying with legal and regulatory obligations

3.3 Communication

• Responding to inquiries and requests
• Sending appointment reminders and confirmations
• Providing post-treatment care instructions
• Sharing clinic updates and promotions (with your consent)

3.4 Marketing (With Consent)

• Sending newsletters and promotional offers
• Sharing patient testimonials and success stories (with explicit consent)
• Social media engagement and advertising

3.5 Website Improvement

• Analyzing website traffic and user behavior
• Improving website functionality and user experience
• Conducting research and statistical analysis

4. Legal Basis for Processing

Under GDPR and KVKK, we process your data based on:

• Consent: When you provide explicit consent for specific purposes (e.g., marketing communications)
• Contractual Necessity: To fulfill our obligations in providing dental services
• Legal Obligation: To comply with healthcare regulations and tax laws
• Legitimate Interests: To improve our services and maintain clinic security
• Vital Interests: In emergency medical situations

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

5.1 Service Providers

• Payment processors (for secure transactions)
• Cloud storage providers (for data backup)
• Email and communication platforms
• Website hosting and analytics services

5.2 Medical Partners

• Laboratories for diagnostic tests
• Specialist consultants (with your consent)
• Insurance companies (for claims processing)

5.3 Travel & Accommodation Partners

• Hotels and accommodation providers (for international patients)
• Airport transfer services
• Medical tourism agencies

5.4 Legal Requirements

• Law enforcement or regulatory authorities (when legally required)
• Legal proceedings or court orders

All third parties are contractually obligated to protect your data and use it only for specified purposes.

6. International Data Transfers

For international patients, your data may be transferred across borders. We ensure:

• Adequate Safeguards: Data transfer agreements complying with GDPR standards
• Secure Transmission: Encrypted communication channels
• Limited Access: Only authorized personnel can access your data

If you are located in the EU/EEA, transfers outside these regions are protected through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Your explicit consent

7. Data Security

We implement robust security measures including:

• Encryption: All patient data is encrypted both in transit (HTTPS/SSL) and at rest
• Access Controls: Role-based access with unique credentials for staff
• Physical Security: Secure servers and premises with surveillance
• Regular Audits: Periodic security assessments and updates
• Staff Training: Ongoing education on data protection practices
• Backup Systems: Regular, secure backups stored in separate locations
• Cybersecurity: Firewalls, antivirus software, and intrusion detection systems

8. Data Retention

We retain your personal information only as long as necessary:

• Medical Records: 10 years from the date of last treatment (as required by Turkish healthcare regulations)
• Financial Records: 10 years (for tax and accounting purposes)
• Marketing Data: Until you withdraw consent or opt-out
• Website Analytics: Typically 24-38 months

After the retention period, data is securely deleted or anonymized.

9. Your Rights

Under GDPR and KVKK, you have the following rights:

9.1 Right to Access

Request a copy of the personal data we hold about you.

9.2 Right to Rectification

Correct any inaccurate or incomplete information.

9.3 Right to Erasure (“Right to be Forgotten”)

Request deletion of your data (subject to legal retention requirements).

9.4 Right to Restriction

Limit how we process your data in certain circumstances.

9.5 Right to Data Portability

Receive your data in a structured, machine-readable format.

9.6 Right to Object

Object to processing based on legitimate interests or for marketing purposes.

9.7 Right to Withdraw Consent

Withdraw consent at any time for processing based on consent.

9.8 Right to Lodge a Complaint

File a complaint with:

• Turkey: Personal Data Protection Authority (KVKK – www.kvkk.gov.tr)
• EU/EEA: Your local data protection authority

To exercise your rights, contact us at: info@daryadentalturkey.com or +90 530 567 97 11

10. Cookies and Tracking Technologies

10.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

10.2 Types of Cookies We Use

Essential Cookies:

• Required for website functionality (e.g., session management)

Performance Cookies:

• Analyze website traffic (e.g., Google Analytics)

Functional Cookies:

• Remember your preferences and settings

Marketing Cookies:

• Deliver personalized ads and track campaign effectiveness

10.3 Managing Cookies

You can control cookies through your browser settings. Disabling essential cookies may affect website functionality.

Cookie Consent: We use a cookie consent banner to obtain your permission before placing non-essential cookies.

11. Third-Party Links

Our website may contain links to third-party websites (e.g., social media platforms, booking sites). We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect data from minors without parental consent. If we become aware of such collection, we will delete the information immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Legal requirements
• Business practices
• Technology advancements

Updated versions will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or website notification.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal data:

Darya Dental Clinic
Alptekin Cd. No:17 Tatlısu
34774 Ümraniye/Istanbul, Turkey

Phone: +90 530 567 97 11
Email: info@daryadentalturkey.com
Website: www.daryadentalturkey.com

Office Hours: [10:00-19:00h]

15. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

For marketing communications: You can opt-out at any time by:

• Clicking “unsubscribe” in our emails
• Contacting us at info@daryadentalturkey.com
• Adjusting your communication preferences in your patient portal (if applicable)

Your Smile, Our Signature – Your privacy and trust are fundamental to our mission of providing world-class dental care.