Question 1

What's the Fastest Way to Reach You?

Accepted Answer

WhatsApp (+90 530 567 97 11) is our fastest channel we typically respond within 1-2 hours during business hours (9am-7pm Istanbul time, Monday-Saturday). For urgent matters or same-day appointments, call us directly. Email is best for sending photos, X-rays, or detailed treatment questions that require our team to review documentation before responding. We respond to all emails within 24 hours.

Question 2

Do You Respond to Inquiries in English?

Accepted Answer

Yes. Our entire team communicates fluently in both Turkish and English. All consultations, treatment plans, and follow-up communications are available in both languages. If you need support in another language (Arabic, French, Romanian, Danish..etc), let us know in advance and we’ll arrange assistance.

Question 3

What Information Should I Include When Contacting You For the First Time?

Accepted Answer

To provide the most helpful response, share: your main dental concern or goal, any photos of your current smile (even phone photos help), recent dental X-rays if you have them (optional but useful), and your approximate timeline or travel plans if you’re an international patient. Don’t worry if you don’t have all of this we can still have a productive initial conversation and guide you on what to send next.

Question 4

How Long Does it Take to Get a Treatment Plan and Pricing?

Accepted Answer

For straightforward cases (veneers, whitening, simple cosmetic work), we can provide an initial treatment plan and pricing estimate within 12 hours after reviewing your photos and information. For complex cases requiring implants, full-mouth rehabilitation, or extensive restorative work, we may need 1-2 days to prepare a comprehensive plan. All quotes are provided in writing with itemized pricing no verbal estimates.

Question 5

Can I Schedule a Consultation Before Committing to Treatment?

Accepted Answer

Absolutely. We offer free online consultations via WhatsApp video call, Zoom, or your preferred platform. These 20-30 minute sessions let you discuss your goals, ask questions, and see treatment options before making any commitments. You can also schedule an in-person consultation at our clinic if you’re already in Istanbul or prefer to visit before deciding. No pressure, no obligations just honest information.

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